From the moment they are bottled, there is a two-year shelf-life given to each of our products with a recommendation to use within six months of opening.

Twenty8 is created using natural preservatives Grapefruit Seed Extract, Benzyl Alcohol and Olive Leaf Extract which gives the product a shelf life of two years. It is recommended that products are used within six months of opening.

There have been some concerns regarding Grapefruit Seed Extract, and our manufacturer’s are actually working towards removing it from our products because of this. That said, we are happy to state that the Grapefruit Seed Extract that is used in Twenty8 contains no chemical preservatives at all and we have a Certificate of Analysis to confirm this.

Alcohol in skincare causes a lot of confusion. Most people assume this ingredient is bad for skin because it dries it out. This is only partly true. It depends on the particular alcohol and the amount of it used in a product.

Used as emulsifiers to bind products and thickening agents they are not related to the drying alcohols such as isopropyl, ethanol or methanol alcohol.

Here is a little more information derived from the Skin Deep website.

Cetearyl Alcohol is a mixture of fatty alcohols consisting predominantly of cetyl and stearyl alcohols found in plants, like Coconut and Palm oils (we use GMO oils).

Cetearyl Alcohol is used in cosmetics as a stabilizer to thicken an emulsion and keep it from separating, and as a foaming agent.

There are different types of alcohol with very different properties. So calling alcohol bad for skin is inaccurate.

Alcohol’s function may be as a solvent (dissolves something or thins out a mixture), emulsifier (allows two different substances to blend together), antiseptic (kills bacteria), buffer (balances the pH), stabilizer (prevents separation or unwanted reactions), preservative (minimizes bacterial growth or spoilage), penetration enhancer (improves delivery of an ingredient into skin), or fragrance fixative.

So you see, alcohol is a versatile ingredient that can perform a range of functions.

Here are 3 kinds of alcohol that you will find in skincare:

Simple Alcohols – Simple alcohols are mostly used as an antiseptic – to give the product anti-bacterial qualities. They are derived from sugars, starches, and other carbohydrates. Simple alcohols are usually water-like.

Here are some examples:

• methanol
• ethanol (also goes by the name ethyl alcohol, used in rubbing alcohol)
• isopropyl alcohol (also used in rubbing alcohol)
• denatured alcohol (also appears as SD alcohol or Alcohol Denat.)

Fatty Alcohols – Fatty alcohols are the non-drying type. They have emollient and occlusive properties.
Unlike simple alcohols, they tend to have a thick, waxy texture. Some are even solid. They are used to give products a smooth, velvety feel, which give products a nicer slip. Some fatty alcohols are occlusive, which makes them good for slowing down water loss.

Here are some examples:

• behenyl alcohol
• caprylic alcohol
• cetearyl alcohol (very common)
• cetyl alcohol (very common)
• decyl alcohol
• lauryl alcohol
• myristyl alcohol
• isostearyl alcohol
• oleyl alcohol
• stearyl alcohol

Aromatic Alcohols – This kind of alcohol performs a similar function to a simple alcohol but has an aromatic fragrance. It functions as a preservative or as a component of a fragrance or essential oil. Benzyl alcohol is the most common one, although it may be an irritant if derived from an essential oil.

Many skincare ranges will use essential oils or essential oil derivatives, or fragrances to scent their skincare range.

We personally believe the essential oils used in Twenty8 skincare are the main hero ingredients and are the foundation for all our skincare products.

Their healing, rejuvenating, restoring, replenishing, nourishing, moisturising, protecting and balancing properties also happen to create the exquisite scent that is uniquely Twenty8.

Twenty8’s manufacturer’s work in partnership with suppliers around the world to procure the finest therapeutic grade, ethically-sourced essential oils and plant actives, organic where possible, to formulate all of our products.

For example, the supplier of our Ylang Ylang oil has worked with a group of local farmers in a remote region of Madagascar to build a local distillery where they process the essential oil, providing a sustainable way of living to the local farmers and an exceptionally high quality end product.

Twenty8 manufacturer’s source the finest therapeutic grade natural ingredients, organic where possible, to formulate Twenty8 products.

All ingredients must be of the highest quality to have the cell regenerative properties required to create effective healing, restoring and anti-ageing skincare.

All of our ingredients are sourced for their quality, sustainability, farming ethics and their efficacy, unfortunately that does not always equal organic, especially when sourced from small farmers or businesses.

We will not compromise the integrity of our products by replacing these ingredients with lesser quality ingredients.

Fortunately, more and more organic ingredients are becoming available at the quality required for the manufacturing of Twenty8 products therefore the percentage of organic ingredients in our products continues to rise.

Yes, we are vegan, except for one product.

Our Coconut Mint Lip Balm contains organic beeswax. Our beeswax supplier proudly tells us his bees are his family and that not one bee is harmed in the production of our beeswax.

Every other product in the Twenty8 range is indeed vegan.

Yes, we are gluten free, there is no gluten in ANY of our products.

All Twenty8 products have been designed for sensitive skin. However, there is always that one in a million chance someone could react to a product or ingredient. We recommend you always test a small amount of any Twenty8 product on the inside of your wrist before engaging in the full skincare rituals.

All Twenty8 products have been designed for sensitive skin. However, there is always that one in a million chance someone could react to a product or ingredient. We recommend you always test a small amount of any Twenty8 product on the inside of your wrist before engaging in the full skincare rituals.

Does Twenty8 have an oil-free range of products?
Yes we do. The Ester Plus (+) range is designed specifically for those looking for oil-free products. Interestingly, these products are jojoba oil based. Jojoba is in fact a fluid wax and not an oil as the name suggests, making it the ideal natural product base for those seeking oil-free.

These products in particular are ideal for those with sensitive skin or those on a food protocol such as the Changing Habits Four Phase Fat Elimination or an HCG weight loss protocol.

There is not one country or region alone that produces all of the world’s best therapeutic and organic essential oils. We source our essential oils from the best organic farmers all around the world. Depending on availability, demand, yield, weather and farming conditions, sometimes our country of origin may change for some essential oils.

Yes every single essential oil and synergy blend is 100% certified organic. Considering over 70% of the essential oil industry is adulterated and only 5% of the industry is used therapeutically we decided the highest and most ethically sourced essential oils to trust come from an organic farming practice. We are very supportive of ethical and sustainable farming for each of our oils. We are in the process of obtaining Twenty8 organic certification.

Yes our farmers and suppliers supply gas chromatography analogies on every essential oil. If there is ANY discrepancy on the quality of an oil we do not receive it.

Twenty8 essential oils and synergy blends have a shelf-life of two years.

Some essential oils will in fact get better with age. Base, woody oils like cedarwood, sandalwood, myrrh, frankincense and vetiver for example can get better over time, this can even be over decades and decades. Citrus oils tend to deteriorate quicker and if exposed to light and heat may only last a few months.

Please check the aroma of your oil or oil blend regardless of the expiry date as your nose will be the best gauge regarding rancidity.

Essential oils are potent, concentrated plant substances that are incredibly strong and bio-active. Just because they are natural does not always mean they are safe to use in any way you please. There are contraindications with some oils including things like photo-toxicity and skin sensitivity so it is important to always check such cautions with a reliable source.

We can recommend our website for the benefits and contra-indications on each oil or the book Like Chocolate For Women as a reputable source. Always ensure you follow the correct number of drops for each method of use.

Our recommendations on the safety of essential oils are:

Less is best.
Always dilute essential oils in a carrier oil or body lotion.
Always check for cautions and contraindications for each oil or blend before use.
Follow the Quick Reference Blending Guide for the correct number of drops for each method of use.
As a general rule avoid citrus oils on the skin when exposed to UV light.
Be aware of skin sensitive oils like cinnamon and wintergreen.
Do not take essential oils internally.

Generally speaking, when used correctly, most essential oils are safe to use in a diffuser or vaporiser during pregnancy. Some aromatherapists will recommend you avoid topical application, particularly in the first three months of pregnancy.

It is interesting that the safety of a few drops of essential oil are questionable yet the same amount of enquiry is not evident with things like over the counter medications, packaged additive-ridden foods, synthetic chemically-laden skincare products, pesticide use, the fumes of petrol and so on.

Check the Quick Reference Blending Guide for the correct number of drops for each method of use during pregnancy.

If you are unsure, avoid all together and check with a qualified aromatherapist.

Children respond beautifully with essential oils. The important thing is using the correct oils and the correct number of drops for each method of use. Always check the recommended number of drops as shown in the Quick Reference Blending Guide. Always use diluted. Some of the safest essential oils to use with children include lavender, mandarin, orange and chamomile.

 

Yes these oils do carry a high price tag. This is due to many reasons including the amount of plant material required to extract the essential oil, where the plant is grown, the limited harvest time, weather or climatic conditions ruining crops, organic procedures, demand and the cost of distillation or extraction processes.

These oils may carry a higher price tag but only a very small amount is required for their amazing benefits.

On average there are approximately 200 drops per 10ml bottle.

No. We will never advocate the use of essential oils internally. This is outside the scope of practice for Twenty8.

Products like herbs, herbal teas and homeopathics with a more gentle effect on the digestive tract and gut microbiome may be safer alternatives internally and then use essential oils effectively externally.

Essential oils are the ideal tools for health and healing when used as an inhalation or topically in combination with natural or herbal remedies.

Internal use of essential oils should only ever be adhered to under the guidance of a qualified clinical aromatherapist or medical herbalist.

The reason we have that stated clearly on the bottle is because we do not advocate the internal use of essential oils for therapeutic or medicinal use.

If an essential oil is from a food source (like basil, peppermint, spearmint, orange, grapefruit, mandarin, lime or lemon for example) then one or two drops may be a wonderful additive as a flavouring for a recipe. We recommend no more than 3-4 drops maximum per recipe, for four people.

Interesting to note here. There are a huge number of chemicals present in food flavourings and flavour extracts, yet these are considered ‘safe for human consumption’. We recommend you do your research on these numbers and food flavourings and make an educated and informed decision on whether you will include them in your diet from there.

Below are our ‘How To’ guides so you can learn how to use our beautiful products effectively and make sure you are loving yourself in the best possible way!

PRODUCT HOW TO’S
HCG-Diet-Ritual HCG-Diet-Ritual (496 KB)

How To Use Twenty8 Daily Body Boost Ritual Card (973 KB)

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Twenty8-Daily-Body-Boost-Ritual-Card How To Use (55 KB)

Twenty8 has a small but very effective and high quality range of skincare products.

Our skin is constantly changing and therefore we believe it is important to be flexible and able to adapt with those changes.

We have one cleanser, a choice in toners including a concentrate or flower hydrosols, two moisturisers, one exfoliating clay mask, an eye and lip cream, two concentrated serums and a healing skin booster. The idea is that you can interchange products and use according to you and your skin’s needs at any one time.

We believe in simple, beautiful and effective skincare.

We have two ranges – Balance and Nourish.

If your skin is fairly normal, or oily, or you have younger skin you might prefer the Balance range which includes the lighter Ester Plus (+) Face Serum.

If your skin is considered mature, or feels more on the dehydrated side, or you prefer slightly richer products, you may prefer the Nourish range, which includes the Face Lift Serum.

You can also mix things ups. Some of our customers like to use the Balance Moisturiser in the morning and the Nourishing Moisturiser in the evening.

There is no right or wrong with Twenty8, it’s a case of finding what’s best for you and your skin’s needs.

You can also use your essential oils and boost any one of the Twenty8 products. For instance you could add a drop of lavender to your moisturiser if your skin had been exposed to the sun for too long. Or a drop of frankincense to your serum if your skin felt particularly dry. A drop of chamomile would be ideal if your had a break out or a drop of patchouli added to the skin booster could be ideal if your skin felt oily.

You can shop according to the kits we have created, which may include a combination of products or we often find that customising your skincare ritual with a mix of products and essential oils can deliver the best results.

To get started we would recommend the Age Defying Starter Kit in either in the Balance or Nourish range, which includes the following:

Ultimate Clay Cleanser, Toner Concentrate and the Balance Hydrating Moisturiser or the Nourish Revitalising Moisturiser.

If you know you would like the Age Defying Complete Kit that would include the following:

Balance – Ultimate Clay Cleanser, Toner Concentrate, Healing Skin Boost, Ester Plus (+) Face Serum, Balance Hydrating Moisturiser, Firming Eye & Lip Cream, Exfoliating Clay Mask.

Nourish – Ultimate Clay Cleanser, Toner Concentrate, Healing Skin Boost, Face Lift Serum, Nourish Revitalising Moisturiser, Firming Eye & Lip Cream, Exfoliating Clay Mask.

You could go for either of the ranges depending on whether you would like a lighter feel (Balance) or a richer feel (Nourish) but the recommendation here would be for the Balance range.

Ultimate Cleanser

Toner Concentrate or Rose Flower Water

Exfoliating Clay Mask

Balance Hydrating Moisturiser

Firming Eye & Lip Cream

Essential oil boosters: lavender, geranium, bergamot, frankincense, myrrh, neroli, patchouli, rose, ylang ylang

Oily and Blemished Skin

Ultimate Cleanser

Toner Concentrate or Lavender Flower Water

Healing Skin Boost

Exfoliating Clay Mask

Balance Hydrating Moisturiser

Essential oil boosters – juniper, lemon, cypress, tea tree, chamomile, geranium, orange

Dehydrated Skin

Ultimate Cleanser

Rose Flower Water

Face Lift Serum

Nourish Revitalising Moisturiser

Firming Eye & Lip Cream

Essential oil boosters – frankincense, lavender, neroli, palmarosa, myrrh, geranium

Combination Skin

Ultimate Cleanser

Toner Concentrate or Lavender Flower Water

Healing Skin Boost

Exfoliating Clay Mask

Ester Plus (+) Face Serum

Balance Hydrating Moisturiser

Essential oil boosters – bergamot, geranium, lavender, lemon, sandalwood, neroli

Sensitive or Sensitised Skin

Ultimate Cleanser

Lavender Flower or Rose Flower Water

Balance Hydrating Moisturiser

Essential oil boosters – roman chamomile, lavender, myrrh, rose, neroli

Pigmented Skin

Ultimate Cleanser

Toner Concentrate or Rose Flower Water

Healing Skin Boost

Firming Eye & Lip Cream

Essential oil boosters – lavender, tea tree, lemon, rose, eucalyptus, geranium

Mature Skin

Ultimate Cleanser

Toner Concentrate or Rose Flower Water

Exfoliating Clay Mask

Healing Skin Boost

Face Lift Serum

Nourish Revitalising Moisturiser

Firming Eye & Lip Cream

Essential oil boosters – frankincense, rose, geranium, sandalwood, lemon, clary sage, myrrh, patchouli, immortelle, ylang ylang

Twenty8 is a beautiful, small, boutique range of products designed to make you look and feel great with amazing self-care and skincare rituals. Below is an example of how to use the various products, but remember this is not a hard and fast rule.

You can change it up, you can add in a few drops of a particular essential oil to boost products and you can swap products according to your skin’s needs. The most important outcome we strive for is that as you embrace these special rituals you fall more and more in love with the skin you’re in. You are beautiful. Don’t ever forget that.

MORNING RITUALS FOR THE FACE

Cleanse
Gently cleanse the skin with the Ultimate Cleanser. Apply about a half pump of product onto your finger-tips, massage in to the skin. Then rinse with a face washer to remove. Repeat if you have time, the first cleanse can be done in the shower and helps to remove surface bacteria and impurities whilst the second cleanse is deeper and even more effective.

Compress or Spritz
Compressing is the ultimate skin treat. Add four drops of your Toner Concentrate into a bowl or sink of warm water and then using a face washer that has been immersed in this water. Squeeze out the excess and then gently compress onto the face with a press and release action. This gently exfoliates the skin and boosts skin cell replenishment. This part of your skincare ritual is the ultimate as it boosts how refreshed your skin looks and feels. If you do not have time to compress then you can use your Toner Concentrate by adding 10 drops into a 50ml spritzer bottled filled with water. Spritz 3-4 times over the face and neck.

Spritz & Hydrate
Refresh and hydrate with skin with your Toner Concentrate spritzer just before you moisturise. You can use the Lavender or Rose Flower Hydrosols in place of the Toner Concentrate if you prefer.

These exquisite spritzers are a wonderful tool to use throughout the day. Simply carry in your hand-bag and spritz to refresh and hydrate as needed.

Boost Your Skin
Apply a thin layer of the Healing Skin Boost onto the slightly damp skin created by the compressing or spritzing ritual. This incredible boosting gel is your skins best kept secret. It helps to tighten and tone the pores, helps to heal any blemishes and is a brilliant natural make up primer.

You can also apply the Healing Skin Boost as a spot treatment for pimples, skin irritations and blemishes.

Lip and Eye Care
The Coconut Mint Lip Balm is a wonderful moisturiser for the lips. With peppermint and shea butter this creamy minty balm is a beautiful treatment and worth carrying in your handbag for extra hydration throughout your day.

If you are not one to wear makeup, the Firming Eye and Lip Cream is the most incredible uplifter and enhancer for the delicate tissue around the eyes and around the lips. It is deeply nourishing and a rich treatment for this area. Apply with a finger dabbing action around each eye socket and over the lips paying attention to any fine lines with love.

Nourish and Moisturise
Massage your preferred Balance or Nourish Moisturiser gently into your skin to help stimulate blood flow, increase circulation and support the lymphatic system. Remember you can add a drop of your favourite essential oil to give it an added boost.

Or, if you feel your skin needs extra nourishment you can apply either the Ester Plus (+) or Face Lift Serum under the Moisturiser to help tone, penetrate and hydrate the deeper layers.

MORNING ROUTINE – BODY

The Body Boost ritual is probably the most life transforming self-care ritual of all. The Body Boost is quick, effective, amazing for as a body and skin treatment and an incredible way to start and end your day. It is our number one Twenty8 signature ritual that we encourage all who know us to take on for a minimum of twenty-eight days.

Simply fill a small ceramic bowl with one teaspoon of Massage Carrier Base Oil. Add three drops in total of your chosen essential oils or blend. And you can spray 4-5 sprays of Magnesium Health Spray for added health and wellness support.

Massage a very light amount from your toes to your head in quick circular motions to activate and wake the skin up, stimulate the lymphatic system and nourish and hydrate your whole body.

And here is the magic… When you reach the head take a moment to just stop, holding your hands over your face and take three nice deep breaths. Now is the time to anchor in any positive affirmations and be eternally grateful for this amazing machine we will call the body and give thanks for all we have.

Learn more about the Body Boost Ritual.

EVENING ROUTINE

The evening is a time to unwind, release the day and prepare for sleep. Use this time in your bathroom as a wonderful opportunity to connect within and take stock on how you feel. Just these few moments can impact greatly on your quality of sleep and restoration. It’s also a chance to give thanks, reflect, acknowledge and appreciate yourself and all you give. We recommend you do not underestimate your bathroom moments.

Cleanse
Gently cleanse the skin with your Ultimate Cleanser. Apply about a half pump of product onto your finger-tips, massage in to the skin. Then rinse with a face washer to remove. Repeat if you have time, the first cleanse can be done in the shower and helps to remove surface bacteria and impurities whilst the second cleanse is deeper and even more effective.

Gently Exfoliate
Take half a teaspoon of the Clay Treatment Mask and add a little Ultimate Cleanser to make into a thick paste. Spread this gently over your face in slow circular motions allowing the crushed herbs and clay to do their work. Remove with a warm face washer

Spritz and Hydrate
Refresh and hydrate with skin with your Toner Concentrate. Or the Lavender or Rose Flower Hydrosols would be a beautiful alternative for your evening ritual.

Nourish and Moisturise
Massage your preferred Balance or Nourish Moisturiser gently into your skin to help stimulate blood flow, increase circulation and support the lymphatic system. Remember you can add a drop of your favourite soothing and calming essential oil to give it an added boost.

If you feel your skin needs extra nourishment you can apply either the Ester Plus (+) or Face Lift Serum under the Moisturiser to help tone, penetrate and hydrate the deeper layers.

Eye and Lip Treatment
The Firming Eye and Lip Cream is the most incredible uplifter and enhancer for the delicate tissue around the eyes and around the lips. It is a wonderful product to leave on overnight. Apply with a finger dabbing action around each eye socket and over the lips paying attention to any fine lines with love. Very nourishing and rich this is an ideal evening treat to help and revitalise.

You can also use the Coconut Mint Lip Balm as a nourisher for the lips before bed.

WEEKLY TREATMENTS

Look after your skin with a weekly mask treatment using the Clay Treatment Mask. Place one teaspoon into a small ceramic bowl and add enough water to make a light paste. You could add a drop of frankincense, sandalwood, geranium or lavender to enhance this special treatment. Massage over cleansed skin and leave. As soon as the Clay Treatment Mask is dry all over you can remove with a warm face washer.

A weekly body treatment is making up a Chocolate Body Scrub and use in the bath or shower. This is an excellent exfoliating treatment leaving your skin refreshed, stimulated, nourished and tingly!

EVENING ROUTINE – BODY

Exfoliate the body by adding a few drops of your favourite essential oil onto a body loofah or natural bristle body brush and massage over the whole body. This can be done in the shower or bath and in fact should come with a warning as it is very addictive.

After showering or bathing apply a special body boost ritual or massage the exquisite Every Day Body Lotion all over. Make sure you add a few drops of one or two of your favourite oils. Add a drop of two of these nice evening essential oils such as lavender, chamomile, frankincense, orange, vetiver, ylang ylang.

Absolutely, we encourage you to get to know your skin and it’s needs and choose your products according to those needs. The more you know your skin the better equipped you will be at giving it the best it deserves.

The Ultimate Cleanser is an incredible product and suits ALL skin types. It is remarkable and highly effective. There was no need for another.

All of the Twenty8 range was designed according to sensitive skin. However, there is always that one in a million chance that someone may react. We recommend you test all products on the inside of your wrist before engaging in the Twenty8 skincare rituals.

Twenty8 has been designed with sensitive skin in mind, however there is always a chance someone might react. We have hundreds of exquisite plant botanicals and essential oils used to create this range, any one of which may trigger a reaction regardless of how organic and natural it is. This is true of any range. If you have a reaction or need further information please contact us direct on +61-7-5493-4400 or email info@twenty8.com

Yes, when you follow the directions for use, all Twenty8 skincare products and treatments are safe for use during pregnancy and breastfeeding. If you have any concerns we recommend that you consult your medical practitioner.

In regards to essential oils please always check contra-indications and cautions and check the Quick Reference Blending Guide on the correct dilutions.

Twenty8’s most powerful quality is the fact it is interchangeable and along with certain essential oils can be enhanced further to suit an individual’s needs – and this includes our beautiful men.

Here are the products we have selected for our two Men’s kits:

Men’s Starter Skincare Kit – Ultimate Cleanser, Toner Concentrate, Nourish Revitalising Moisturiser with an extra Sprizer.

Men’s Complete Skincare Kit – Ultimate Cleanser, Toner Concentrate, Healing Skin Boost, Face Lift Serum, Nourish Revitalising Moisturiser.

If we could encourage our younger generation to use natural, chemical-free skincare from a young age, they could indeed hold those values forever more and for life.

If you are a mum looking for something for your precious teens, then we have selected certain products just for you within two kits.

Twenty8’s most powerful quality is the fact it is interchangeable and along with certain essential oils can be enhanced even further to suit an individual’s needs – and this includes our beautiful teens.

Here are the products we have selected for our two Teen’s kits:

Teenage Starter Skincare Kit – Ultimate Cleanser, Toner Concentrate, Balance Hydrating Moisturiser.

Teenage Complete Skincare Kit – Ultimate Cleanser, Toner Concentrate, Healing Skin Boost, Clay Treatment Mask, Balance Hydrating Moisturiser.

What products would be best for skin conditions such as: Rosacea, Acne, Psoriasis, Eczema, Dermatitis, Blemishes, Premature Aging?

If you suffer from a skin condition like any of the above and are not sure which Twenty8 products or essential oils might be best to use, we recommend that you go to our Blog page to see if your questions are answered in detail there. One of our favourite products for skin conditions like these as an example is the Healing Skin Boost and then we suggest you add other Twenty8 skincare products around this.

Or you can give us a call on +61-7-5493-4400 or you can email us at info@twenty8.com so that we can understand your skincare needs and give you specific tailored advice on which products would be best to choose.

All Twenty8 products have a 2-year shelf-life, however we recommend that you aim to use your products within a 6-month period once opened. This will be longer in a cooler climate and out of direct sunlight and heat.

Twenty8 products may vary from time to time. This is due to small batch production and variances with ingredients according to extraction, harvest, yield, climate conditions, air quality, light and heat.

At Twenty8 we honour these differences because it demonstrates our natural and chemical-free approach wholeheartedly.

Twenty8 will never add any questionable preservatives or synthetic ingredients to make a product endure a long shelf life or have perfect stability.

If you have any concerns please email us on info@twenty8.com or ring us direct on +61-7-5493-4400.

I have more questions and feedback, where do I go?

If you have any questions, comments or feedback please email us on info@twenty8.com or ring us direct on +61-7-5493-4400. We LOVE hearing from you so please make contact. It means a lot to us.

Twenty8 is a practical, beautiful and highly effective skincare range. We want our packaging to reflect those qualities. Amber glass carefully protects our precious ingredients. The pump lids, bottles and jars make the product easily accessible.

We recommend when you get to the bottom of a pump bottle such as the Ultimate Cleanser and Everyday Body Lotion that you replace the pump with the supplied screw top lid to ensure every last precious drop is used. Or add a little water or Base Massage Carrier Oil to make the viscosity slightly thinner and more easily reached.

With a strong belief in protecting our environment, yes we are proud to say that our packaging is all recyclable. We also recommend the REDcycle philosophy in regards to packaging used to protect your precious products for postage and handling.

We also recommend the REDcycle philosophy in regards to packaging used to protect your precious products for postage and handling.

When you find the product you wish to order simply click on it and the number you wish to order, then click on ‘add to cart’. You can add more of the same item by clicking on ‘add more’ or if you wish to continue shopping click on ‘continue shopping’.

When you have completed your order click on ‘go to checkout’. You will be taken to the payment detail page where you select payment method and where you can create an account with us by filling in your details. We highly recommend filling in the ‘create an account’ form so your details will be saved automatically the next time you shop with us saving you precious time on your next order.

Yes, you will receive an email notifying you of your purchase. You will also receive an email from eWay that your payment has gone through. You will receive an email notifying you that your order has been dispatched. And you will receive a tracking email from Australia Post letting you know exactly where your parcel is and when to expect it to arrive. If for some reason you do not receive these emails please contact us immediately on info@twenty8.com

We endeavour to have all orders dispatched within 24hours of receipt of your purchase. Depending on couriers and Australia Post you can expect your order to arrive within 3-5 working days, if within Australia. Express posting option can be within 1-2 working days. On many occasions products can arrive overnight if within major Australian cities.

Internationally it will depend entirely on where you are and that is up to Australia Post.

If you live in Australia there is a flat rate of $12. Express post is a flat rate of $17. International deliveries are calculated automatically by Australia Post.

Every now and then a product will be temporarily out of stock. We humbly apologise for the inconvenience. You will be contacted by Twenty8 head office to let you know when it will be available if only for a short amount of time. If, for some reason a product could be out of stock for some time due to manufacturing issues it will show as ‘temporarily unavailable’ online.

We will be disappointed for you if your product has arrived damaged. Sadly, however, we cannot always control the way our delivery people handle your precious products. Please check all packaging and the way it has been delivered. Should your order arrive damaged in any way please contact Twenty8 immediately on info@twenty8.com

Yes, you can change or cancel your order as long as it has not yet been dispatched from our office. You can check this by tracking your order using the link in your order confirmation email.

If your order has not been dispatched but payment has been processed, we can change the order or place a full refund to your credit card. Please contact us immediately on info@twenty8.com as soon as possible to avoid disappointment.

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We offer a 28-Day money back guarantee on ALL of our products. If for some reason any one of our products does not meet your expectation or satisfaction we will be happy to offer you a replacement, refund or exchange.

We want you to know we will always ensure you are looked after and supported as quickly as possible and that your concern is important to us. We intend to sort your concern in the professional, compassionate and ethical manner in which you would expect.

Twenty8 is completely open and transparent about all that we do.

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated ‘Contact Us’ webpage prior to returning the damaged goods.

28-Day Money Back Guarantee

We pride ourselves on our beautiful quality products and we are confident that you will love them. However, every skin is different and should you not be satisfied with our products, we offer a 28-Day Money Back Guarantee.

If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 28 days of the shipment date.

To qualify for a refund, the product must be returned to Sodashi. The refund does not include any postage charges you may have incurred when purchasing or returning the product. After 28 days, returns will be issued as an in-house credit that will be applied to your next purchase.

Return Instructions

Please contact us through the Contact Us page, on +61-7-5493-4400 or email us at info@twenty8.com Please include your invoice number and let our team know about the issue and why you would like to return your product.

Please note

To be eligible for a refund, please note the following conditions:

Refund payments will be made for the amount on the original purchase receipt.
Returned product must have at least 50% of the contents remaining.
The money back guarantee is valid for products purchased online from Twenty8 or from a qualified Health & Lifestyle Educator.
You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.
* Note to international customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Twenty8), we do not reimburse for these expenses.

Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Choosing the right product for you

If you are ever unsure as to which is the best product for you please contact our office on +61-7-5493-4400 or email us on info@twenty8.com and we will endeavour to support you to make the right choices for you.

Yes we have a 5-point guarantee:

We only ever use the purest, safest, chemical-free and organic (where possible) ingredients in ALL of our products.
We have a 24-hour communication policy for all customers based on a working day week.
Orders over $150 receive free postage.
Orders over $500 receive free postage and a $50 gift voucher.
And we offer a 28-day money back guarantee.

Unless otherwise specified, our conditions are as follows:

Offer is only available until date specified and while stocks last. Offer not available in conjunction with any other offer. Offer is not exchangeable. Stock is strictly limited. Offer can only be redeemed once per customer for the duration of the promotion. Should a customer make multiple purchases during the promotion period only the first order will receive the complimentary gift. No rain checks. Offer is not available for commercial use, and can only be redeemed on personal orders. Additional conditions and exclusions may apply.