Refund policy

If your order has not been dispatched but payment has been processed, we can change the order or place a full refund to your credit card. Please contact us immediately on info@twenty8.com as soon as possible to avoid disappointment.

We offer a 28-Day money back guarantee on ALL of our products. If for some reason any one of our products does not meet your expectation or satisfaction we will be happy to offer you a replacement, refund or exchange.

We want you to know we will always ensure you are looked after and supported as quickly as possible and that your concern is important to us. We intend to sort your concern in the professional, compassionate and ethical manner in which you would expect.

Twenty8 is completely open and transparent about all that we do.

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated ‘Contact Us’ webpage prior to returning the damaged goods.

28-Day Money Back Guarantee

We pride ourselves on our beautiful quality products and we are confident that you will love them. However, every skin is different and should you not be satisfied with our products, we offer a 28-Day Money Back Guarantee.

If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 28 days of the shipment date.

To qualify for a refund, the product must be returned to Sodashi. The refund does not include any postage charges you may have incurred when purchasing or returning the product. After 28 days, returns will be issued as an in-house credit that will be applied to your next purchase.

Return Instructions

Please contact us through the Contact Us page, on +61 413 967 672 or email us at info@twenty8.com Please include your invoice number and let our team know about the issue and why you would like to return your product.

Please note

To be eligible for a refund, please note the following conditions:

• Refund payments will be made for the amount on the original purchase receipt.
• Returned products may be opened but must remain unused — at least 95% of the contents must be intact and the product in saleable condition.
• The money back guarantee is valid for products purchased online from Twenty8. 
• You are responsible for shipping costs and the safe return of merchandise.
• Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.
• Note to international customers: Because duties and taxes are collected by the government in the country where the goods are received (and not by Twenty8), we do not reimburse for these expenses.

Returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Choosing the right product for you

If you are ever unsure as to which is the best product for you please contact our office on +61 413 967 672 or email us on info@twenty8.com and we will endeavour to support you to make the right choices for you.